Reference

Browse Our Terms Conditions

These terms govern your relationship with cicakwin — how your account works, what we expect from you, and what you can expect from us. We keep this document plain so you can find the clause you need without legal jargon getting in the way.

Account RulesPayment ConditionsData & PrivacyEligibilityDispute Process

explore lobby Read FAQ

Open and Read the Full Policy Terms

cicakwin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account or continuing to use the platform, you accept these terms in full. Access to cicakwin depends on local law and is available where local law permits — we do not make claims about jurisdictions beyond your own eligibility check. You are responsible

1
for ensuring that your participation complies with the regulations applicable in your location. We reserve the right to suspend or close accounts that violate any clause listed here, including but not limited to fraudulent payment activity, use of multiple accounts, or misrepresentation of identity during verification.
2
When you fund your wallet via DANA, OVO, or GoPay, you confirm that the e-wallet is registered in your own legal name. Transactions processed through a third-party wallet or under a name that does not match your account profile may be reversed and your access restricted
3
pending review. We may update these terms at any time; changes take effect once published on this page, and continued use of the platform after that date constitutes acceptance. If a clause becomes unenforceable under applicable law, the remaining clauses remain in effect. Nothing in these
4
terms creates a partnership, employment, or agency relationship between you and us. For disputes that cannot be resolved through our support channels, the resolution process described in the disputes section below applies. Players in Jakarta can reach our support through live chat or email at any
5
time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCOUNT SECURITY

Explore How We Handle Your Data Under These Terms

Your data matters. Below we outline how these terms interact with our account security practices, cookie usage, and your right to request changes. Every point here is enforceable under the terms you accepted at registration, so read each card carefully.

Personal Data Collection We collect your name, email, phone number, and e-wallet details (DANA, OVO, or GoPay account identifier) during registration. This data is used solely to operate your account, verify identity, and process payments — never sold to third parties.

Cookie Usage Our platform uses session cookies to keep you logged in and analytics cookies to understand traffic patterns. You can disable non-essential cookies in your browser settings, though this may affect lobby performance on mobile devices.

Account Security Measures We apply encrypted connections across login, deposit, and withdrawal flows. If suspicious activity is detected — such as login from multiple regions simultaneously — we may temporarily lock the account and ask for identity re-verification via your registered email.

Data Retention Period Account data is retained for as long as your account remains active, plus a reasonable period after closure to satisfy any legal obligations. After that window, personal identifiers are anonymised or deleted from our systems entirely.

Your Right to Request Changes You may request correction or deletion of personal data by contacting support via live chat or email. We process valid requests within a reasonable timeframe and will confirm completion through your registered email address once done.

Who to Contact For any data-related concern covered by these terms, reach our compliance team through the email channel listed in the support section above. Reference your account username and the specific data point you want addressed for faster resolution.

TERMS SUPPORT CHANNELS

Check Where to Raise a Terms Query

If you have a question about any clause, or you believe a term has been applied incorrectly to your account, reach us through the channels below. We handle policy-related queries separately from general game inquiries so that your concern is routed to the right team without delay.

Team online

Live Chat

Open the chat widget from any page — including this one — to ask about a specific clause. The support agent can explain how a term applies to your account situation and escalate to the compliance team if needed.

Email

Send a written request referencing the clause number or topic. Email suits complex queries such as data access requests or formal disputes where you want a documented trail of the conversation for your records.

Account Centre

Inside your account dashboard you can review active restrictions, pending verifications, and any notices linked to terms enforcement — all in one place, accessible from mobile or desktop browser without extra steps.

Switch to Common Questions About These Terms

We grouped the questions our support team receives most about terms and conditions. Each answer points you to the relevant action or contact path so you can resolve your concern quickly.

They apply from the moment you complete registration. Every session, deposit via DANA, OVO, or GoPay, and withdrawal request you make afterwards is governed by the version of these terms published at that time.

No. The e-wallet must be registered in the same legal name as your cicakwin account. Deposits from mismatched names may be reversed and your account flagged for review until identity is confirmed.

We publish changes on this page with the effective date noted at the top. Continuing to use the platform after that date means you accept the updated version. We may also send a notification through your account dashboard.

Depending on severity, we may issue a warning, suspend account features, or close the account entirely. Funds tied to fraudulent activity are forfeited. You can appeal through our email support channel referencing the relevant clause.

Each person is permitted one account only. Multiple registrations using different emails or phone numbers still count as duplicates if linked to the same identity. Duplicate accounts are closed and balances consolidated or forfeited.

Contact support via live chat or email, reference your username, and state which data you want deleted. After verification, we process the request and confirm via your registered email once complete. Some data may be retained for legal compliance.

Yes — whether you open a Pragmatic Play slot, an Evolution live table, or a PG Soft crash game, the same account terms apply. Individual game rules from the provider sit alongside these terms but do not override them.

Start by contacting support with a clear description of the issue and any supporting evidence. If the initial response does not resolve it, ask for escalation to the compliance team. We aim to close disputes within a reasonable timeframe.

Access depends on local law and is available where local law permits. We do not guarantee availability in every region. It is your responsibility to confirm that using the platform is lawful in your jurisdiction before registering.

Account balances are non-transferable. Withdrawals go only to an e-wallet — DANA, OVO, or GoPay — registered in your verified name. Attempting peer-to-peer balance transfers through any workaround violates these terms and may result in suspension.

Browse Our Terms Conditions

Explore How We Handle Your Data Under These Terms

Check Where to Raise a Terms Query

Live Chat

Email

Account Centre

Switch to Common Questions About These Terms

01 When do these terms apply to my account?

02 Can I use someone else's e-wallet to fund my account?

03 How will I know if the terms are updated?

04 What happens if I violate a term?

05 Am I allowed to hold more than one account?

06 How do I request deletion of my personal data?

07 Do these terms cover games from every provider in the lobby?

08 What is the dispute resolution process?

09 Are there geographic restrictions on access?

10 Can I transfer my account balance to another member?

Related pages