Reference

Browse Our Privacy Policy Here

We want you to know exactly what happens with your personal information when you interact with cicakwin. This policy explains how we collect, use and store your data — including details tied to your DANA, OVO or GoPay transactions — so you can make…

Data CollectionAccount SecurityE-Wallet PrivacyCookie HandlingYour Rights
explore lobby Read FAQ
cicakwin Browse Our Privacy Policy Here
DATA SAFEGUARDS

Check How We Secure and Manage Data

We apply layered protections to your information at every stage — from the moment you enter your phone number during registration to the point we delete it after retention obligations end. Below are the core practices that govern how cicakwin treats your personal and financial data.

Encryption in Transit

All communication between your device and our servers uses SSL encryption. When you confirm a DANA deposit or initiate a GoPay withdrawal, the transaction payload is encrypted end-to-end before it leaves your phone or browser.

Segmented Storage

Your payment identifiers — OVO account numbers, DANA tokens — are stored separately from your profile data. Even if one database layer were compromised, the pieces cannot be reassembled without multi-key access held by different internal teams.

Cookie Practices

We use session cookies to keep you logged in and analytics cookies to understand page flow. You can disable non-essential cookies in your browser settings at any time; doing so will not lock you out of your account or your…

Account Security Layers

Each login attempt triggers an OTP sent to your registered phone number. If you access your account from a new device, we add a secondary verification step before granting full wallet access — protecting against unauthorised logins.

Data Retention Rules

We keep your account records and transaction history for as long as local regulatory obligations require. After that window closes, we either anonymise the data for internal analytics or permanently delete it from our active systems.

How to Request Changes

You can ask us to correct inaccurate personal details, export a copy of your stored data, or delete your account entirely. Submit your request through live chat or the in-account form; we process verified requests and confirm completion via email.

PRIVACY HELP CHANNELS

Open a Privacy Request With Our Team

If you have questions about how your data is handled, or you want to request a copy, correction or deletion, reach out through any of the channels below. Our support agents can guide you through the verification steps needed to process a privacy-related request tied to your account.

Live Chat Tap the chat icon inside your account dashboard to raise a privacy query directly. You will be connected to an agent who can walk you through identity verification and log your data request in our internal system for tracking.
Email Send your privacy request to our support email listed on the contact page. Include your registered phone number and a brief description of what you need — data export, correction or deletion — and we will respond with next steps.
In-Account Request Form Inside your account settings you will find a dedicated privacy request form. Fill it in, choose the request type from the dropdown, and submit. The form auto-attaches your account ID so we can process it without extra back-and-forth.

Answers to Common Privacy Questions

We get asked about data handling regularly. The answers below cover the privacy topics that come up most often from account holders in eligible regions.

We collect your name, email address, phone number, and basic device information during registration. If you fund your account through DANA, OVO or GoPay, we also store the payment identifier associated with that transaction for verification and withdrawal matching.

We do not sell your data. We share it only with payment processors who need it to complete your deposit or withdrawal, or when we are legally required to disclose information under applicable regulations in eligible jurisdictions.

Payment identifiers are encrypted using SSL during transmission and stored in a segmented database separate from your profile details. Access requires multi-key authentication held by different internal teams, reducing exposure risk significantly.

Yes. Open the privacy request form in your account settings or contact live chat. After we verify your identity through the registered phone OTP process, we compile and deliver your data export to the email address on file.

Submit a deletion request through live chat or the in-account form. Once we verify your identity, we close the account and begin the deletion process. Some records may be retained longer if local law requires it — we will tell you which ones and why.

We use session cookies for login persistence and analytics cookies to understand traffic patterns. You can disable non-essential cookies from your browser settings without losing access to your account or wallet operations like GoPay withdrawals.

Transaction records are retained for the duration required by applicable regulations in your region. After that obligation ends, we anonymise the records for internal analysis or permanently delete them from active storage — whichever applies under the relevant rule.

Yes. We send a notification to your registered email and display an in-account banner before any material change takes effect. You will have time to review the updated terms and decide whether to continue using the platform under the new policy.

It does. A new-device login sends an OTP to your registered phone and may prompt a secondary identity check. This protects your wallet balance and personal data from unauthorised access if someone else obtains your password.

Reach our support team through live chat or the email address on our contact page. Describe the concern, include your account ID, and we will investigate and respond with findings. If local regulations apply, we will follow their dispute resolution framework.

Related pages

cicakwin Indonesia cicakwin Casino Responsible Play Guide Golden Garuda Slots Privacy Guide Indonesia